Terms of Service

Last updated: 9 March 2025

1. Introduction and identity

These Terms of Service ("Terms") govern your use of the website vomrelonchepai.world ("Website") and any orders you place for products offered on the Website. The Website is operated by:

Vomrelonchepai
50 Avenue Rd, Mosman NSW 2088, Australia
Email: hello@vomrelonchepai.world
Phone: +61299602972

By accessing the Website or placing an order, you agree to these Terms. If you do not agree, you must not use the Website or place orders. We recommend that you read these Terms and our Privacy Policy and Return Policy before using our services.

2. Definitions

In these Terms:

• "We", "us", "our" means Vomrelonchepai.
• "You", "your" means the visitor or customer using the Website or placing an order.
• "Product(s)" means the goods (including Balansiva) offered for sale on the Website.
• "Order" means a request by you to purchase Product(s) submitted via the Website.
• "Consumer" means an individual acting for purposes outside their trade, business, or profession.

3. Use of the Website

You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Website. You must not:

• Use the Website in any way that is fraudulent, misleading, or in breach of any applicable law.
• Attempt to gain unauthorised access to any part of the Website, our systems, or the data of other users.
• Transmit any virus, malware, or other harmful code.
• Use automated means (e.g. scrapers, bots) to access or collect data from the Website without our prior consent.
• Reproduce, duplicate, or resell any part of the Website or its content for commercial purposes without our written permission.

We reserve the right to suspend or terminate your access to the Website if we reasonably believe you have breached these Terms.

4. Products and information

We strive to display our Products and their descriptions as accurately as possible. Product images are for illustration; packaging and appearance may vary. We do not warrant that product descriptions, pricing, or other content on the Website are error-free. We reserve the right to correct errors and to limit quantities. Product information (e.g. ingredients, instructions) is provided for general information only and does not constitute medical or health advice. You should read product labels and, if you have health concerns, consult a qualified healthcare professional.

5. Orders and contract formation

When you submit an order via the Website, you are making an offer to purchase the Product(s) on these Terms. We are not obliged to accept your order. Acceptance occurs when we confirm your order (e.g. by email or by dispatching the Products). If we cannot fulfil your order, we will inform you and, if you have already paid, we will refund you. Prices displayed on the Website are in Australian Dollars (AUD) unless otherwise stated and include GST where applicable. Delivery charges (if any) will be shown before you confirm the order. We reserve the right to change prices at any time; changes do not affect orders already accepted.

6. Payment

Payment is due as indicated at checkout. We accept the payment methods displayed on the Website. All payments are processed securely. You must provide accurate payment details. By submitting payment details, you confirm that you are authorised to use the chosen payment method. If payment fails or is reversed, we may cancel your order or suspend delivery until payment is received.

7. Delivery

We will deliver the Products to the address you provide, subject to these Terms and our shipping policy. Delivery times are estimates and not guaranteed. Risk of loss and title pass to you upon delivery to the carrier. We are not responsible for delays caused by the carrier or events outside our control. If you are not available to receive delivery, the carrier may leave a notice or attempt redelivery in accordance with their procedures.

8. Returns and refunds

Returns and refunds are governed by our Return Policy. By placing an order, you agree to the terms of that policy. If you are a Consumer in Australia, your statutory rights (including under the Australian Consumer Law) are not excluded by these Terms or the Return Policy.

9. Limitation of liability

To the fullest extent permitted by law:

• We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.
• Subject to the above, we shall not be liable for any indirect, consequential, or special loss, or for loss of profit, revenue, data, or goodwill arising from your use of the Website or from any order or Product.
• Our total liability to you in respect of any order or Product shall not exceed the amount you paid for the relevant Product(s).

Nothing in these Terms affects your statutory rights as a Consumer under the Australian Consumer Law or other applicable law.

10. Intellectual property

All content on the Website (including text, graphics, logos, images, and software) is owned by us or our licensors and is protected by copyright and other intellectual property laws. You may view and print pages for your personal use only. You must not use, copy, or distribute any content without our prior written consent.

11. Privacy and data

Your use of the Website and any order you place involve the processing of personal data. This is described in our Privacy Policy. By using the Website and placing orders, you acknowledge that you have read and understood the Privacy Policy.

12. Links to other sites

The Website may contain links to third-party websites. We are not responsible for the content or practices of those sites. Links do not imply endorsement. You access third-party sites at your own risk.

13. General

These Terms are governed by the laws of New South Wales and the Commonwealth of Australia. Any dispute shall be subject to the non-exclusive jurisdiction of the courts of New South Wales. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce any right does not waive that right. We may amend these Terms at any time by posting the updated version on the Website. The "Last updated" date will be revised. Your continued use of the Website or placement of orders after changes constitutes acceptance of the amended Terms. For existing orders, the Terms in effect at the time of the order apply.

14. Contact

For questions about these Terms:

Vomrelonchepai, 50 Avenue Rd, Mosman NSW 2088, Australia. Email: hello@vomrelonchepai.world, Phone: +61299602972.