Return Policy

Last updated: 9 March 2025

1. Who we are

This Return Policy applies to purchases made from:

Vomrelonchepai
50 Avenue Rd, Mosman NSW 2088, Australia
Email: hello@vomrelonchepai.world
Phone: +61299602972

Website: vomrelonchepai.world

2. Your rights under Australian law

If you are a consumer in Australia, the Australian Consumer Law (ACL) gives you certain rights that cannot be excluded. Our goods come with guarantees that they will be of acceptable quality, fit for any disclosed purpose, and match their description. If our goods fail to meet a consumer guarantee, you may be entitled to a remedy (repair, replacement, or refund, depending on the nature of the failure). This Return Policy is in addition to, and does not replace, your rights under the ACL.

3. Change of mind and voluntary returns

If you simply change your mind about a purchase (and the product is not faulty), we may still accept a return at our discretion, subject to the following conditions:

• You must contact us within 14 days of receiving the product to request a return.
• The product must be unused, unopened, and in its original packaging with seals intact. For hygiene and safety reasons, we cannot accept returns of opened or used food supplements unless the product is faulty or not as described.
• You must return the product at your own cost to the address we provide, using a traceable method. We recommend insuring the package.
• Once we receive and inspect the product, we will notify you of the approval or rejection of your refund. If approved, we will process the refund to your original payment method within a reasonable period (typically 5–10 business days after we receive the returned product). Refunds may take additional time to appear on your statement depending on your bank or card issuer.

We are not obliged to accept returns for change of mind. If we do accept a return in such cases, we may deduct any direct costs we have incurred (e.g. original shipping) as permitted by law. We will inform you before processing any such deduction.

4. Faulty or not as described products

If you believe the product is faulty, not as described, or does not meet a consumer guarantee:

• Contact us as soon as possible with your order details and a description (and, if possible, photos) of the issue.
• We may ask you to return the product for inspection. In cases of major failure or where required by law, we will arrange and pay for the return. For minor issues, we may ask you to return the product at your cost or we may offer a solution (e.g. replacement or refund) without return where appropriate.
• If we agree that the product fails to meet a consumer guarantee, we will offer a remedy: repair, replacement, or refund, depending on the nature of the failure and what is reasonable in the circumstances. We will not charge you for the remedy where the product was defective or not as described.

5. How to request a return or refund

To request a return or refund:

• Email us at hello@vomrelonchepai.world or call +61299602972.
• Include your name, order number (or date of order and email used), and the reason for the return (e.g. change of mind, faulty, not as described).
• If the product is faulty or not as described, describe the issue and attach photos if helpful.
• We will respond with instructions (e.g. return address, any reference number to include). Do not send products back without our approval and instructions.

6. Return shipping

For change-of-mind returns, you are responsible for the cost of returning the product unless we agree otherwise. For returns due to fault or failure to meet a consumer guarantee, we will cover the cost of return where required by law or where we have agreed to do so. We will tell you when we authorise a return whether return shipping is at your or our expense.

7. Refund processing

Refunds are processed to the original payment method used for the purchase. We will process approved refunds within a reasonable time (typically 5–10 business days after we receive the returned product or after we approve a refund without return). The time for the refund to appear in your account depends on your bank or card issuer. If you have not received your refund after this period, contact us and we will assist. If you paid by a method we cannot refund directly (e.g. some alternative payment methods), we will work with you to find an alternative (e.g. store credit or bank transfer) where possible.

8. Non-returnable items

For hygiene and safety reasons, we generally cannot accept returns of:

• Opened or used food supplements or consumable products, unless they are faulty or not as described.
• Products that have been damaged after delivery due to your handling or storage.

If you are returning a product under the ACL because it is faulty or not as described, these restrictions do not affect your statutory rights.

9. Damaged or missing items in delivery

If you receive an order that is damaged or if items are missing, contact us within a reasonable time (e.g. within 14 days of delivery) with your order number and, for damage, photos of the packaging and product. We will work with you to resolve the issue (e.g. replacement or refund). In some cases we may need to claim against the carrier; your cooperation in providing evidence may be required.

10. International orders

Our primary operations are in Australia. If we agree to ship to an address outside Australia, return and refund arrangements will be agreed on a case-by-case basis and may be subject to additional conditions (e.g. you may be responsible for return shipping and customs). Contact us before returning any product from outside Australia.

11. Questions and contact

For any questions about returns or refunds:

Vomrelonchepai, 50 Avenue Rd, Mosman NSW 2088, Australia. Email: hello@vomrelonchepai.world, Phone: +61299602972.

We aim to respond to return and refund requests promptly and to resolve issues fairly in line with this policy and applicable law.